Eligibility and Authorized Use
Services are available to individuals and entities authorized to enter into contracts in Singapore and in jurisdictions where Feranova is permitted to provide such services. We tailor advice with reference to jurisdiction-specific law and practical scenarios to help clients understand likely outcomes and required documentation.
Clients engaging Feranova should be at least 18 years of age or, if younger, acting with legal capacity through an authorized representative. We may request verification documents for corporate or representative engagements.
Services must be used lawfully. We decline engagements that seek assistance with illegal activities, evasion of regulatory obligations, or advice intended to mislead stakeholders. Sample prohibited scenario: assistance in concealing beneficial ownership contrary to anti-funds-laundering obligations.
Some services may be limited by local regulations. We will advise if a requested service cannot be provided in a specific jurisdiction and suggest compliant alternatives or referrals based on case studies and practical experience.
Account and Access
Where accounts are provided for clients to access documents, templates, or case libraries, account creation requires accurate information tied to the engagement. Accounts facilitate secure delivery of scenario-based legal playbooks and project milestones.
Clients must provide and keep up-to-date accurate information. Practical case example: incomplete director details can delay company incorporation or KYC processes; timely updates reduce such risks.
Clients are responsible for maintaining the confidentiality of account credentials. Report suspected unauthorized access immediately so we can take protective action on the associated engagement.
Accounts and subscribed services are personal to the contracting entity and are not transferable without Feranova's prior written consent.
If you suspect your account has been compromised, notify us immediately at [email protected] with details of the event and the relevant matter reference. We will respond with recommended steps and may suspend access while contribute.
We may suspend or restrict access to accounts if misuse is detected, payment obligations are unmet, or to comply with legal requirements. Suspension decisions are based on preservation of client interests and case priorities.
Scope of Services
Feranova provides legal consulting focused on corporate law, contract drafting, regulatory compliance and dispute avoidance for entrepreneurs. Services are delivered through consultations, document drafting, and implementation guides illustrated with practical case examples and templates.
Service features, templates, and case libraries may be updated to reflect legislative changes or improved practice. Clients engaged on ongoing matters will be informed of changes that materially affect their deliverables.
While we aim to keep services available, access may be interrupted for maintenance or due to third-party provider issues. For urgent transactional work we recommend scheduling with sufficient lead time as illustrated in our project case timelines.
User Conduct and Rules
Users must follow rules that preserve a constructive, lawful environment for legal consulting. Below are examples and prohibited behaviors to clarify expectations.
- Do not submit confidential documents unrelated to an active engagement without prior instruction and a signed engagement agreement.
- Refrain from using services to pursue fraudulent, defamatory, or unlawful aims; such behavior will result in termination of services.
- Respect intellectual property rights of Feranova and third parties; do not reproduce our proprietary templates for resale.
- Provide accurate instructions and respond to information requests promptly to avoid delays illustrated in our scenario timelines.
- Do not attempt to probe or bypass security measures; any such attempt may be reported to authorities.
- Use communications channels responsibly; repeated abusive or harassing messages may lead to service suspension.
- When engaging third-party experts via Feranova, follow the onboarding steps provided and respect agreed scopes of work.
User Materials and Submissions
Clients may upload documents, case facts, and other materials necessary for us to advise. We use these materials solely for the purpose of the instructed engagement unless otherwise agreed.
Clients retain ownership of original materials they provide. Feranova does not claim ownership of client-supplied documents, though we may create derivative advisory materials that incorporate our templates and methodologies.
By submitting materials, clients grant Feranova a license to use those materials to deliver services, which includes sharing with permitted third-party providers under confidentiality protections.
Clients are responsible for ensuring they have rights to share submitted materials and that documents do not infringe third-party rights. Practical example: proprietary code or IP should be accompanied by clear ownership documentation before inclusion in a restructuring analysis.
If clients request removal of non-essential uploaded content, we will assess whether retention is required for compliance reasons (e.g., anti-funds-laundering) and inform the client of any retention obligations that prevent immediate deletion.
Intellectual Property
All Feranova activity, templates, playbooks and proprietary content are protected. Use of our intellectual property is permitted only through explicit license or where materials are provided for client use within the scope of an engagement.
- Do not copy or reproduce proprietary template libraries for commercial resale.
- Do not remove authorship or source attribution from materials supplied by Feranova.
- Request permission before publicly distributing adapted Feranova materials beyond the engaged entity.
Paid Services and Fees
Paid services include bespoke advisory projects, document drafting, and subscription access to case libraries and templates. Pricing reflects complexity, urgency, and specialist involvement.
Fees are set out in engagement letters. Case-fee examples and scenario pricing are available to help clients estimate costs for typical projects such as partner agreements or employment contract bundles.
Payments are due as specified in the engagement letter. Accepted methods and invoicing details are provided at onboarding. Late payments may incur administrative holds on deliverables.
Subscription services grant access to a curated library of templates and recorded case workshops. Subscription terms and renewal mechanics are set out in the subscription agreement.
Refunds are considered on a case-by-case basis depending on the service type and time spent. For fixed-fee deliverables, partial refunds may be processed when work has not commenced or as contractually agreed.
Clients may cancel services in accordance with the engagement terms. Cancellations affecting third-party costs may incur recoverable expenses, illustrated by real-case billing scenarios.
Clients are responsible for any applicable taxes arising from fees charged. Where required by law, we will itemize taxes on invoices.
Frequencies of price reviews and adjustments will be communicated in advance. Existing fixed-fee engagements are honored under the agreed terms unless otherwise stated.
Non-payment may result in suspension of services and collection steps. We will provide notice and a reasonable cure period where appropriate before escalating.
Professional Disclaimer
Information and materials provided by Feranova are for general legal guidance and practical scenario illustration. Specific outcomes depend on facts, applicable law and third-party actions. For binding legal advice, enter into a defined engagement where we analyse your facts and documents in detail.
Limitation of Liability
To the maximum extent permitted by law, Feranova is not liable for indirect, incidental or consequential losses arising from use of our information or templates. Liability for direct losses is limited and proportionate to fees paid for the specific service that gave rise to the claim.
Third-Party Providers
We may work with third-party specialists (tax advisors, auditors, expert witnesses). While we select trusted partners for client matters, Feranova does not control third-party actions and is not responsible for their independent advice. Case examples will note when specialist input is required.
Termination and Suspension
Either party may terminate an engagement as set out in the engagement letter. Termination procedures include handover of completed work and settlement of outstanding fees and agreed expenses.
On termination, access to Feranova resources and ongoing support ceases and outstanding invoices become due. We will provide a reasonable period to transition projects where necessary to avoid disruption.
Privacy and Data Protection
Our privacy practices are summarized in the privacy policy. We process client data necessary for service delivery and compliance, using safeguards and case-based retention schedules appropriate to the matter type.
Communications and Notices
Official notices under these terms should be sent to the contact addresses in the engagement letter or to Feranova at the address provided. Routine communications may be handled via email and our platform.
Changes to Terms
Feranova may update these terms to reflect legal or operational changes. Material revisions affecting ongoing engagements will be communicated and, where necessary, require written agreement to continue.
Governing Law
These terms are governed by the laws of Singapore. Practical scenarios and recommendations will reference applicable Singaporean statutes and case law where relevant to a client matter.
Dispute Resolution
Disputes arising from an engagement should initially be addressed through our dispute resolution process, starting with internal review and, if unresolved, mediation or arbitration as agreed in the engagement letter.
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